Terms & FAQ
Terms
Return Policy
All transactions are considered final, and we do not offer refunds or exchanges.
Kindly anticipate up to one business day for a response to your inquiries.
Privacy Policy
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing," or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
FAQ
I ordered the wrong size, can I return/exchange the item?
No, we do not accept any returns or exchanges. Please review your order carefully.
I put the wrong information when checking out, what can I do?
If you wish to change any information on your order such as an address, please email support@outofcharacter.store ASAP with your transaction ID. We will not be able to change anything if the order has already shipped.
I got sent the wrong size/wrong item, what is going on?
If your order is wrong please send it back and email support@outofcharacter.store with your transaction ID or email used with the order and we will get you a replacement if available, otherwise a refund will be issued.
When will I get a tracking number?
You will be sent a tracking number within 48-72 hours of your purchase. If you have not received a tracking number after 72 hours of your purchase, excluding weekends. Please contact us at support@outofcharacter.store
My order says delivered, but I don’t see it
Sometimes our shipping provider has a delayed system, before emailing please wait 1 business day for it to arrive. If you can’t find it, ask your neighbors and housemates if they have seen it. If it still doesn’t show up please email us.
I didn’t get any stickers with my order
Stickers are randomly sent when available and on hand. They are not available for purchase, rather they are randomly sent with orders based on availability. You are unable to get stickers unless sent to you.